Ace News Archives

Ace makes BusinessWeek’s top

Ace Hardware was named one of BusinessWeek’s top ten“Customer Service Champs.” This is the third consecutive year that Ace made the top ten, and it was the only home improvement retailer to do it.

L.L. Bean was named to the No. 1 spot, and others in the top ten included Apple, Nordstrom and Barnes & Noble.

BusinessWeek used two main factors to determine customer service excellence. The first was existing data from J.D. Power & Associates about customer satisfaction. The second was an independent consumer survey conducted by the BusinessWeek Market Advisory Board. J.D. Power combined all data and ranked the winners.

BusinessWeek specified several ways in which Ace has invested in customer service, such as increased mystery shops and strategic use of inventory technology. The latter allows store associates to focus on customer service rather than stock levels.